We do understand that sometimes life will cause you to need to end your lease before the expiration date. This does cause the owner significant costs and it’s our goal to minimize everyone’s costs & expenses. Paragraph 28 on pages 12 & 13 of your lease go over the details of early termination. For more information, click here.
Please visit our website at TreatyOakProperties.com and access your tenant portal to submit any maintenance requests. While we’re happy to talk with you on the phone, we will ask you to submit any and all maintenance requests online at https://treatyoak.appfolio.com
We will schedule repairs as quickly as is reasonable. We take emergency repairs very seriously and we highly prioritize them. Some repairs are not as critical, and we handle those as quickly as is reasonable. (For example, if something doesn’t work, but it’s not causing real discomfort to the tenant.) Any time we prioritize a repair, we think about how quickly we would expect it to be fixed in our own home and we treat the repair as if it were broken in our own home.
We take emergency repairs very seriously and make every attempt to dispatch a vendor the same day. We are able to dispatch a vendor for an emergency repair most of the time, but it’s not always possible. (For example, if we’re notified of the repair late in the day or if it’s the first “hot day” of the year, during which HVAC techs are really busy.) With rare exceptions, we are almost always able to dispatch a vendor for an emergency repair no later than the following day.
The landlord will pay to repair anything that worked at move in that no longer works (with a few exceptions) that tenant didn’t cause the item to break. Air conditioners, water heaters, & leaking faucets or toilets are common repairs the landlord pays for. Please see Paragraph 18.D of your lease for more information.
Tenants pay for any damages caused by themselves or a guest. (A clogged garbage disposal, a clogged toilet, & burnt out light bulbs are common repairs that tenants pay for.) A tenant is responsible to pay for any repairs they’ve requested that are an improvement to a property. Tenants are responsible for any trip charges for unnecessary repairs. (For example, if a tenant says something is broken & it isn’t really broken.) Please see Paragraph 18.D of your lease for more information.
Common items are lawn maintenance, replacing batteries, replacing light bulbs, & replacing HVAC air filters. If a tenant doesn’t regularly change HVAC air filters, we will bill the tenant for any repairs caused by the lack of maintenance. A full list of tenant required maintenance is found on Paragraph 17 of the lease (page 8 & 9.) Please see Paragraph 17.A of your lease for more information.
If you decide not to renew, we will be sorry to see you go, but we will wish you the best and work to make the move out as smooth a transition as possible. Your lease will require at least a 30 day notice to vacate (our newer leases require 60) and we generally ask for at least 60-75 days notice. You can provide notice through email. If we get closer to the 60-75 day deadline, we will send you a form that, if you don’t sign, means that you’ve told us you’re not renewing. It’s very important to understand that we will begin showing your property to new tenants 30-45 days prior to your lease expiration (UT properties are an exception and are shown on the pre-lease schedule.) This can be referenced on Paragraph 4 of your lease, which is on page 1 and page 2.
We will always refer to the lease to settle any disputes. If a tenant disagrees with our interpretation, we recommend a tenant contact anyone who can help them interpret the lease.
To request adding or removing someone from your lease, start by submitting a request through your tenant portal. You’ll need to pay a $250 non-refundable administrative fee before we begin processing. If you’re adding someone, the incoming roommate must complete a full application and pay a $75 application fee; if you’re removing someone, the remaining tenant must reapply and pay $75. We’ll review all applications according to our standard approval criteria. If approved, we’ll prepare updated lease documents or an addendum for all parties to sign; if denied, your original lease remains unchanged. Once the new paperwork is signed, we’ll update our records and notify you when the change is official. Note: paying fees doesn’t guarantee approval, and all fees are non-refundable. Processing time typically takes several business days depending on how promptly applications are submitted.
You may request to add a pet mid-lease by submitting a formal application through PetScreening.com. There is a $250 non-refundable lease adjustment fee to process this request. To qualify, your tenancy must be in good standing (no late rent, NSF payments, or lease violations). If approved, you’ll also pay the standard $500 pet deposit (per pet) and in some cases, an additional “double deposit” if the pet is a puppy. Pets must meet all breed, weight, and age restrictions (only cats and dogs, no animals over 35 lbs, must be older than 1 year, no aggressive breeds). Please read our Application & Approval criteria for animals before proceeding. Once approved, we’ll issue an addendum or updated lease for all parties to sign, update our records, and notify you when the change is official. Please note: simply paying the fee or submitting a request does not guarantee approval. This process is also required for ESAs. The $250 non-refundable lease adjustment fee and $500 pet deposit (per pet) that normally applies when adding a pet does not apply for ESAs.
