Our approach to property management is very fair & systematic. We use a standard Texas Association of Realtors (TAR) lease in all transactions, which is used in thousands of leases every year in the state of Texas. Our lease terms are fair to the tenant & protect the landlord. As is the case in everything we do, we make sure the policies we have set are replicable & equitable.
Why do you require that rent be paid online?
This policy removes the possibility of a dispute over when rent was paid. For security reasons, it’s standard for any property management company to not accept cash, so it makes sense to expect any tenant to have a checking account, or the ability to obtain a money order. Our system allows tenants to pay their rent online, at no additional charge, using their checking account or a money order. Our tenants typically view this as a convenience and a value add, so the policy is a win for all parties.
Why do you require that all maintenance requests be entered online?
This policy removes any dispute over the scope of the repair request, and when the repair request was made. We strive to act on all repair requests fairly & expeditiously. Since the online repair requests create a paper trail we can reference, we can gauge our performance, as well as a tenant & property history.
How do you screen applicants?
We screen all applicants’ credit history (with a full credit report,) rental history, criminal history, & employment/income verification. While acceptance/denial is ultimately up to each landlord, we recommend 3X monthly rent (pre-tax) income, a 620+ credit score, no history of crimes against a person or fraud, & no evictions or money due to past landlords. We recommend accepting tenants falling outside of these criteria on a case-by-case basis with additional security deposit. We happily and strictly adhere to federal, state, & local Fair Housing laws.
Why do you recommend that leases expire in the spring/summer?
It’s in the landlord’s best interest! The highest demand for housing is in the spring & summer months, so it makes sense for us to ask your tenants to renew at this time, and if they choose not to, to market your property during peak demand.
Why do you charge tenants the first $100 of any repair?
We don’t always charge tenants the first $100 of any repair. However, we reserve the right to. While we’re happy to complete all necessary repair requests, we’ve found that a small percentage of tenants can be unreasonable with the timing of their requests. If a tenant chooses to “drip in” repair requests, meaning they ask for a small repair one week, another the next, and another the next, this costs our client (the landlord,) significant trip charges. In this case, we would charge the tenant the first $100 of each small repair, in the interest of encouraging the tenant to begin consolidating repair requests, and behaving more reasonably.
What repairs are landlords responsible for & what repairs are tenants responsible for?
We’re glad you asked! Many tenants incorrectly assume that they aren’t responsible for any repairs. The TAR lease clearly outlines which repairs a landlord is responsible for, and which a tenant is responsible for. You can read the complete list here.
Are tenants required to perform basic maintenance on a property?
Yes, tenants are responsible for basic maintenance. They are also expressly forbidden from modifying the property. You can read the complete list here.
What if a tenant wants to make an improvement to a property?
A tenant may not modify the property without the express permission of the landlord. Generally, we recommend a landlord allow a tenant improvement if it’s a standard improvement performed by one of our preferred vendors. We always recommend against allowing a tenant to modify a property themselves under any circumstance.
Do you charge landlords for repairs made on their behalf?
While repair costs are passed onto the landlord, we don’t “up-charge” or add any management fees to property repairs. We keep detailed accounting records & all receipts/invoices for landlords to review.
Will you work with my home warranty company?
While we will work with your home warranty company, we’d prefer not to, and we recommend against paying for a home warranty. We can typically dispatch a repair person the same day, and sometimes the following day if the repair request comes in late. Home warranty companies generally send their repairmen out in ~48 hours, and those vendors very often determine that the repair isn’t covered, so we have to ultimately send our vendors out. We like happy tenants, and the #1 way we keep tenants happy is by taking care of any repair quickly. It’s completely understandable that a tenant wouldn’t want to live with a broken air conditioner for two days in July, and that will likely happen if we rely on a home warranty company for repairs.
Do you allow pets in properties?
We generally recommend allowing pets on a “negotiable” basis and with a $500 per pet additional deposit. If a tenant has good credit, a good job, good rental history, and is willing to pay the additional deposit, we’ve found that the pet(s) will likely not be an issue. If, however, you would prefer not to allow pets, we’re fine to market the property as such.
Do you allow smoking in the property?
Absolutely not. This is expressly written into every lease.
What type of properties do you manage?
We manage single family residences (houses,) duplexes, and condos in Austin and the immediately surrounding suburbs. We generally manage A & B quality properties (properties in good or better shape in good or better areas) in Austin, Dripping Springs, Westlake, Lakeway, Cedar Park, & Round Rock. We will make some exceptions for landlords with larger portfolios.
How do you determine the rental price of a property?
We run a Comparative Market Analysis exactly as we would a property for sale. We look at similar properties in the same (or similar) neighborhood that have rented in the past 6-12 months. We then look at the current properties on the market to see how competitive those prices are. If a property shows $1500/month and there are no other similar properties on the market for the same price, you can assume it will rent quickly. Bear in mind that relatively small increases in price can have a big effect on vacancy and your bottom line. If you increase price from $1500 to $1600/month and it causes the property to sit vacant for 3 weeks, you just lost any gains you may have had from the higher rental price.
How do you market a property for rent?
We use professional photographs, submit the listing to the MLS, and place a lockbox on the property. We submit the property to IDX and to national internet portals. All renters look online, and your property will be listed everywhere online that renters look. We communicate with you using real time showing notifications, instant feedback reports, and weekly market monitoring, showing reports, & online traffic reports.
How long of commitment do I need to make if I want to hire you?
We generally ask for a 1-year management agreement, but we do write in a 30-day termination clause. If you decide to move to another management company, we will be sorry to see you go, but will happily help with the transition.
If I decide to sell my property, do I have to use you to sell it?
Absolutely not. We don’t contractually obligate you to use us in the event of a sale. If you negotiate the sale of your property to a tenant, we don’t require you to pay us a commission.
What are your fees?
We charge 100% of one month’s rent to find a new tenant & 8% monthly. We charge $200 for a lease renewal & $750 if we have to perform an eviction. We have no other “junk fees” that you’ll find many property management companies charge. We don’t charge a minimum monthly fee, so if you’re not earning income, we don’t charge you.
Can I see a sample management contract and/or lease?
Absolutely! Please contact us to get started!